We build on traditions as long as they don't stop us from growing. Therefore we continuously reflect our actions and strive for improvement. This is the only way we can live up to our own standards to reinvent the fashion business in a sustainable way.
Across Europe, the digital future of C&A is shaped by around 400 IT-peers. In our Headoffices in Düsseldorf and Brussels we are developing creative and innovative IT-solutions.
The Store Services team is responsible for all IT service management aspects and processes in order to ensure the smooth operation of our IT systems and applications in the 1500 C&A stores and locations in 18 countries across Europe.
Are you passionate about delivering efficient and cost-effective IT services? Do you excel in optimizing service landscapes and ensuring customer satisfaction? If so, we at C&A are now looking for a Tech Service Manager to join our growing Service Management function, here in Dusseldorf.
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As the Tech Service Manager, you will play a pivotal role in defining, monitoring, and continuously improving our IT services. You will be responsible for ensuring the efficient and cost-effective delivery of IT services, adhering to agreed service levels, and driving customer satisfaction.
Your responsibilities at C&A:
Actively develop, implement and improve our service landscape to meet business needs.- Analyse and optimize Incident, Problem, Change, and Escalation Management in strong alignment with the ITIL Framework.
- Create specifications, process documentation, and change requests to improve IT service delivery.
- Initiate and drive improvements in services using service reporting, feedback channels, and other tools.
- Contribute to the expansion of knowledge management, monitoring and event management, and operational processes such as hardware ordering processes.
Minimum education:
Proficiency in ITIL service management methods, ideally supported by relevant certificates.- A degree in (business) informatics or a comparable field.
- Your skills background should include, but is not limited to:
- Previous experience in the retail environment.
- Strong knowledge of ITIL service management methods.
- Creative approach to service quality and improvement measures, with excellent planning, organization, and problem-solving skills.
- Ability to manage stakeholder effectively and meet deadlines successfully.
- Fluency in English and working proficiency in German (B1/B2 level is needed) to be able to connect with local teams and suppliers
C&A fosters equal opportunity for people of all backgrounds and identities. We are led by a gender balanced board committed to building a diverse and inclusive organization where everyone can become their best self. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply
At C&A you can look forward to:
- An interesting job in an international and inspirational working environment
- You will receive an in-depth induction into your new role
- A positive working atmosphere with an open feedback culture
- In addition, you will enjoy attractive discounts including a public transport travel pass and the option to work from home
C&A fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to build a diverse and inclusive organisation where everyone can become their best self.
We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.
